Terms of Service

You must be at least the age of majority in your province or territory to create an account, and you must provide accurate, complete information and keep it up to date. You are responsible for the activity under your account and for keeping your password secure. Tell us promptly if you suspect any unauthorized use of your account.

OutdoorHQ provides software that lets an outdoor club run its own white-labeled site — publishing trips, taking registrations, managing waitlists and lotteries, organizing pace groups, collecting liability waivers, emailing members, and related tasks. We may add, change, or remove features over time. We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation.

A club that uses the Service (through its owner and administrators) is responsible for how it runs its club on the platform, including:

• the trips, events, and activities it organizes and how it conducts them;
• the members and guests it admits, and the content it publishes;
• collecting any consents it needs, providing its own privacy notice to its members, and meeting its own legal obligations for the personal information it collects;
• deciding whether to require a liability waiver and the wording of that waiver — the Service records that a member accepted a waiver, but the waiver itself and its adequacy are the club's responsibility.

As described in our Privacy Policy, for member information a club collects on its site, the club is the party responsible for that information and OutdoorHQ merely processes it on the club's behalf.

You agree not to, and not to allow anyone to:

• use the Service for any unlawful, harmful, fraudulent, or abusive purpose;
• upload content that is illegal, infringing, defamatory, or that violates the privacy or rights of others;
• misuse other members' contact information — information visible to you through a club (such as a members directory or roster) may be used only for that club's activities, not copied, exported for unrelated purposes, or used to send unsolicited messages;
• attempt to access another club's or member's data, probe or breach security, or circumvent access controls or usage limits;
• scrape, resell, or sublicense the Service, or use it to build a competing product;
• interfere with or disrupt the integrity or performance of the Service.

Paid plans are priced by club size — the monthly (or yearly) fee for your plan is set by your club's size band, with certain power-admin features available as optional add-ons. Current pricing is shown on our pricing page and may change on reasonable notice.

• Free trial — new clubs may start on a time-limited free trial with no credit card required. If you don't subscribe by the end of the trial, your club is deactivated (see below).
• Subscriptions and renewal — paid subscriptions are billed in advance through our payment processor, Stripe, and renew automatically each billing period until cancelled. You authorize us (through Stripe) to charge your payment method for the recurring fee and applicable taxes.
• Cancellation — you can cancel at any time; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.
• Non-payment — if a payment fails, we may retry it and, after a grace period, deactivate your club.

Payments are handled by Stripe under its own terms; you are responsible for keeping a valid payment method on file. We don't store your full card details.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to the Service or others.

When a paid subscription ends — by cancellation, non-payment, or an expired trial — your club becomes deactivated: its site becomes read-only and member registration is paused, but the owner can still sign in and resubscribe to restore it. After a further retention period a deactivated club may be taken fully offline. Data is retained for the periods described in our Privacy Policy; you can ask us to delete your club's data, subject to records we must keep.

Your content. You and your club retain ownership of the content you create on the Service. You grant OutdoorHQ a non-exclusive licence to host, store, display, and process that content as needed to operate and provide the Service. You are responsible for having the rights to the content you upload.

Our platform. OutdoorHQ, its software, and its branding are owned by us and protected by intellectual-property laws. Except for the rights we expressly grant you to use the Service, we reserve all rights. Your club's own name, logo, and branding remain yours.

Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

The Service relies on third parties — including Stripe for payments, hosting and infrastructure providers, email delivery, and (on our marketing site) Google Analytics. Your use of those parts of the Service may be subject to those providers' terms, and we are not responsible for third-party services or websites we link to.

OutdoorHQ is a software provider only. We do not organize, lead, supervise, or take part in any trip, hike, or activity offered by a club, and we make no representations about the safety, suitability, or conduct of any activity. Outdoor activities carry inherent risks, including injury.

Any trip is organized and run solely by the club, which is solely responsible for it. Decisions about participation, safety, waivers, insurance, and supervision rest with the club and its members — not with OutdoorHQ. To the fullest extent permitted by law,OutdoorHQ is not responsible for any injury, loss, or damage arising out of any activity organized through the Service.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that it will meet your requirements.

To the fullest extent permitted by law, OutdoorHQ and its people will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

You agree to indemnify and hold harmless OutdoorHQ from claims, losses, and expenses (including reasonable legal fees) arising out of your or your club's use of the Service, your content, your activities and trips, or your breach of these Terms or of any law or the rights of another.

We may update these Terms from time to time. When we make material changes, we'll revise the "Last updated" date above and may notify account holders. Your continued use of the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of Alberta, Canada, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the courts located there, except where applicable law gives you the right to bring a claim elsewhere.

These Terms, together with the Privacy Policy, are the entire agreement between you andOutdoorHQ regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Reach us at legal@outdoorhq.app or through our contact page.